jadewin Privacy Policy
jadewin takes every player's privacy seriously. This document explains how we handle your personal information — from initial collection through to how that data is stored, used and protected in line with international security standards.
Data Protection We Promise
Every aspect of how your personal data is handled at jadewin is built on the following six core principles.
Personal Data Encryption
All information you submit through the jadewin platform is protected with industry-grade SSL/TLS encryption protocols. Your data cannot be read by unauthorised parties at any stage of transmission.
No Sale of Data to Third Parties
jadewin does not sell, rent or transfer your personal information to any third party for marketing purposes without your explicit consent. Your data belongs to you.
Full User Control
You have the right to access, update or request deletion of your personal information at any time. This process can be initiated through our customer support service, which operates 24/7.
Secure Data Storage
Our databases are stored in a server environment protected by multiple layers of physical and digital security controls, including firewalls, real-time monitoring and tiered access controls.
Transparency in Data Use
jadewin clearly explains the purpose behind each category of data we collect. You will never be left wondering why certain information is needed — everything is explained openly in this policy.
International Licensing Compliance
As a platform operating under international licensing, jadewin adheres to strict data protection standards. All our policies are reviewed regularly to ensure ongoing compliance.
Introduction and Scope of This Policy
This Privacy Policy applies to all users who register an account, use our services or browse the jadewin website at https://jadewin.onl. By continuing to use this platform, you agree to the terms set out here.
Data Controller
jadewin acts as the data controller for all personal information collected through this platform. We are fully responsible for how data is collected, processed, stored and protected. If you have any privacy-related questions, you can reach us through our 24/7 customer support service.
Scope of Application
This policy applies to:
- All visitors to the jadewin website, whether or not they register an account
- Registered members who use any jadewin service including online slots, live casino and sports betting
- Individuals who contact customer support via live chat or email
- Users who carry out any financial transactions through our platform
Policy Amendments
jadewin reserves the right to update this Privacy Policy from time to time to reflect changes in business practices, legal requirements or platform security improvements. Any significant amendments will be communicated to registered members via email or an in-platform notice. The most recent update date will always be displayed at the top of this document.
Information We Collect
jadewin only collects information that is genuinely necessary to provide you with a safe, fair and responsible service.
Personal Identification Information
During account registration, we collect information such as your full name, date of birth, identification card number (MyKad), email address, mobile phone number and residential address. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and comply with our international licensing requirements.
Financial and Payment Information
To process deposits and withdrawals, we record details related to the payment methods you use. This includes e-wallet account numbers (Touch 'n Go eWallet, Boost, ShopeePay), DuitNow information, online banking via FPX and crypto wallet addresses for USDT, BTC and ETH. We do not store your PIN numbers, e-wallet passwords or full security details of your bank account.
Platform Activity and Usage Data
We record your gaming activity including login dates and times, games played, bet values and transaction history. This data is used to:
- Ensure game fairness and integrity
- Detect fraudulent activity or account misuse
- Calculate and verify your bonuses and VIP rewards
- Comply with responsible gambling requirements including betting limits
Device Technical Data
When you browse our website, the system automatically records your IP address, web browser type, operating system, screen resolution and pages you visit. This information helps us identify unauthorised access, optimise website performance and ensure a stable user experience.
Customer Support Communications
Every conversation you have with the jadewin customer support team via live chat or email will be recorded. These records are used to resolve disputes, improve service quality and ensure consistency in resolving issues you encounter.
How We Use Your Information
Account Management and Services
Your personal information is used primarily to create and manage your jadewin account, process deposits and withdrawals, send important account-related notices, and ensure you receive the bonuses and rewards you are entitled to, such as the 150% welcome bonus up to RM1,500 and the weekly cashback from the VIP programme.
Security and Fraud Prevention
jadewin uses the information collected to detect and prevent fraud, money laundering, multiple account use and activities that violate our Terms and Conditions. This includes monitoring unusual betting patterns and verifying identity during the withdrawal process.
Service Improvement
Usage data collected in aggregate form (without identifying specific individuals) helps us understand player needs, improve the user interface, optimise platform speed and add new game types and features relevant to the Malaysian market.
Marketing Communications
With your consent, we may send information about promotions, the latest bonuses and special campaigns via email or in-platform notices. You may withdraw this consent at any time by contacting our 24/7 customer support team or through your account settings.
Sharing Information with Third Parties
jadewin does not sell your personal information to any third party. Data sharing only occurs in the limited circumstances stated below.
Payment Processors
To process your financial transactions securely, the necessary information is shared with payment service providers we work with. This includes FPX providers, e-wallet operators and crypto exchange platforms. All these partners are bound by strict data confidentiality agreements and comply with international financial security standards.
Support Service Providers
Third-party companies that assist us with technical operations such as server hosting, platform analytics and cybersecurity services may have limited access to technical data. This access is restricted to only what is necessary to carry out the relevant function, and does not include financial information or full personal identification details.
Legal and Regulatory Requirements
jadewin may be required to disclose certain information when mandated by regulatory bodies, law enforcement authorities or as part of compliance with our international licensing requirements. Such disclosure is made only to the extent necessary and in accordance with lawful legal procedures.
Your Rights as a User
As a jadewin account holder, you have the following rights regarding your personal information. Contact our customer support to exercise any of these rights.
Right of Access
Request a copy of all personal data we hold about you
Right of Rectification
Update information that is inaccurate or outdated in your account
Right of Erasure
Request deletion of your personal data subject to legal requirements
Right to Object
Object to data processing for direct marketing purposes
Right to Portability
Receive a copy of your data in a structured, machine-readable format
Right to Restriction
Request restriction of your data processing in certain circumstances
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. jadewin uses cookies to keep the platform running smoothly, maintain your login session, save your language and theme preferences, and analyse usage patterns in aggregate for ongoing improvements.
Types of Cookies Used
The jadewin platform uses three main categories of cookies:
- Essential Cookies: Required for core functions such as session verification, account security and transaction processing. These cookies cannot be disabled.
- Functional Cookies: Store your preferences such as display language, game display settings and preferred notifications. Disabling them may affect your experience.
- Analytical Cookies: Help us understand how players use our platform through aggregated, anonymous data for improvement purposes.
Cookie Controls
You can manage or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect your ability to log in or use certain jadewin platform functions fully.
Security and Data Retention Period
Technical Security Measures
jadewin implements multiple layers of security to protect your personal information, including:
- Data encryption during transmission using the latest SSL/TLS protocols
- Data encryption during storage in our secure databases
- Two-factor authentication (2FA) for account access
- Continuous monitoring for cybersecurity threats
- Periodic security audits by independent security experts
- Strict internal access controls — only authorised staff may access sensitive data
Data Retention Period
jadewin retains your personal information for as long as your account is active or as long as needed for the purposes stated in this policy. After an account is closed, certain information will be kept for a defined period to meet legal requirements, resolve outstanding disputes, prevent fraud, and comply with regulatory reporting obligations. Data that is no longer required will be securely deleted or anonymised.
Data Breach Response
In the event of a data breach that may affect your personal information, jadewin will take immediate action to contain the incident, carry out a risk assessment, and notify affected users in accordance with our international licensing requirements. We will also put additional preventive measures in place to stop similar incidents from happening in the future.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, the jadewin team is ready to assist you.
Live Chat 24/7
The fastest way to get answers is through live chat on the jadewin platform. Our support team is available at all times in Malay and English, every day without exception.
Support Email
For more detailed written enquiries about data privacy, you can reach us by email. Our official email address is [email protected]
Join jadewin with Confidence
With a clear Privacy Policy and industry-level security systems, you can enjoy slots, live casino, and sports betting at jadewin with full confidence. Register your account and get started with a 150% welcome bonus of up to RM1,500.